Frequently Asked Questions
Why did you contact me?
We may service an account placed with us for collection. If you believe we reached you in error, let us know and we’ll review and update our records.
How can I make a payment?
You can pay online using our secure portal, call us at (214) 326-0872, or mail a payment. One-time and scheduled payment options are available.
What are my rights under federal law?
We follow the Fair Debt Collection Practices Act (FDCPA) and Regulation F. You have the right to dispute an account and to request that we limit certain communications.
Can I remove my phone number from your contact list?
Yes. You can submit a request here to update your contact preferences or remove your number.
What if I have a complaint?
You can file a complaint with us directly or submit one through the CFPB at consumerfinance.gov/complaint.